As a valued customer of Go 2 Gas Solutions Ltd we want to be open with you about what data we collect, and here at Go 2 Gas Solutions Ltd we are committed to protecting and respecting your privacy.
This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We take your privacy seriously and will only use your personal information to administer your account and to provide the services and products you or your insurance company (or their representative) have requested from us.
Topics:
What data do we collect?
Go 2 Gas Solutions collects the following data:
· Name and address
· Contact information, including telephone numbers and email address
· Details about your heating, renewable and plumbing appliances.
· Company information – for business users only
· Call recordings
· We will never take debit or credit card information from you over the phone or via email.
All payments to us should be made via BACS or Cheque; all monies are made payable to our company bank account
How do we collect your data?
We obtain personal information from you when you contact us. You voluntarily provide us with information about yourself, such as the information listed above.
Our Company may also receive your data directly from the following sources:
Whereby Go 2 Gas Solutions Ltd is subsequently an approved contractor operating on their behalf to handle/process/aid with your claim.
How will we use your data?
In order to provide our services, we will use your data for the purposes of:
• handling and processing a Job;
• enabling us to locate and contact Customers for a Job;
• enabling us to invoice Customers (data subjects) for Additional Services;
• providing the Services to the Customers (data subjects);
• reporting/producing management information;
• handling complaints;
• analysing performance; and
• improving the Services.
We collect this information in order to carry out our obligations to you in order to provide you with the services and products that you or your insurance have requested from us and to meet your heating, plumbing and renewal requirements.
We do not share personal information with companies, organisations and individuals outside of Go 2 Gas Solutions Ltd unless the following circumstances applies:
Your personal information may be used by us, our employees and sub-contractors and suppliers, in order to obtain and deliver materials/components in order to undertake and complete services; repairs and installations associated with your appliances from which you or your insurance have requested from us.
How do we store your data?
Go 2 Gas Solutions Ltd securely stores your data via UK - TRACER MANAGEMENT SYSTEMS LTD T/A Joblogic - Using Microsoft’s Azure Cloud.
Data Centre - The Joblogic application is hosted using Microsoft’s World Class Azure Cloud. The nature of this type of hosting is Platform-as-a-Service (PAAS) explained here:
https://azure.microsoft.com/en-us/overview/what-is-paas/
Location - At the time of writing the application and data are hosted in the UK South. Their data centres are ISO27001 Certified for data security. This can be explained here:
https://azure.microsoft.com/en-gb/blog/microsoft-azure-leads-the-industry-in-iso-certifications/
Go 2 Gas Solutions Ltd may also securely store or handle parts of your data within our Customer Management Database’s via the following:
BT - who provide us with the services to contact you and also record the calls we have with you. Further information can be found at:
https://www.bt.com/privacy-policy/
Marketing
Go 2 Gas Solutions Ltd will not use your data for marketing purposes. However, your information may be retained on our Customer Management Database. We will use the information to contact you on the anniversary of your boiler service, to see if you wish to arrange a service appointment.
What are your data protection rights?
Go 2 Gas Solutions Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Go 2 Gas Solutions Ltd for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Go 2 Gas Solutions Ltd correct any information you believe is inaccurate. You also have the right to request Go 2 Gas Solutions Ltd to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Go 2 Gas Solutions Ltd erase your personal data, under certain conditions. The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows:
- Legal basis; where we use/store your data because it is necessary for the performance of the contract between you and us.
- Length of time; the information which is held on our Customer Management Database is held indefinitely, or until such a time as you contact us to request your information/details are removed from our database.
- Where we use/store data because it is necessary for our legitimate business interests; we will use/store your data until you ask us to stop. However, if we can demonstrate the reason why we are using/storing your data overrides your interests, rights and freedoms, then we will continue to use and store your data for long as it is necessary for the performance of the contract between you and us or your insurance provider (or if earlier, we no longer have a legitimate interest in using/storing your data).
The right to restrict processing – You have the right to request that Go 2 Gas Solutions Ltd restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Go 2 Gas Solutions Ltd processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Go 2 Gas Solutions Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Email us at:
jobs@go2gas.com
Or write to us:
Unit 29 Carters Yard, Carters Lane, Kiln Farm, Milton Keynes, MK11 3HL
Changes to our privacy policy
Our Company keeps its privacy policy under regular review. This privacy policy was last updated on 21 April 2020.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at:
jobs@go2gas.com
Call us:
01908 566656
Or write to us at:
Unit 29 Carters Yard, Carters Lane, Kiln Farm, Milton Keynes, MK11 3HL
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Go 2 Gas Solutions Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Telephone: 0303 123 1113